Frequently Asked Questions
Everything you need to know about shopping with Villo Home.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return and exchange policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website.
Do you offer international shipping?
Currently, Villo Home ships exclusively to addresses within the contiguous United States. We do not offer international shipping at this time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
What should I do if my item arrives damaged?
Please inspect your package upon arrival. If an item is damaged, contact our support team within 48 hours with photos of the damage to initiate a replacement or refund.